Piegādes un atgriešanas noteikumi

DELIVERY AND RETURN TERMS

These Delivery and return terms determine the procedure for the delivery, return and refund of goods and digital products when purchasing products or services on the website www.labispecialisti.lv.
The Terms are binding on all users and buyers of the site from the moment the purchase is made.
By making a purchase, the customer confirms that he has read these terms and agrees with them.

1. General Terms

1.1. These terms and conditions determine the procedure for the delivery, return and right of withdrawal of goods and digital products on the website www.labispecialisti.lv, maintained by “Labi speciālisti” Ltd., reg. Nr. 40103704011, legal address: Rīga, Aptiekas iela 17, LV-1005, office address: Rīga, Mellužu iela 17, LV-1067, email: birojs@labispecialisti.lv, phone: +371 28317593.

1.2. These terms and conditions are an integral part of the Terms of Use .
By making a purchase, the customer confirms that he has read them and agrees to the procedure set out in them.

2. Making purchases and paying

2.1. Purchases on the website can be made without registration, by filling out the order form and specifying the required information (name, surname, e-mail, phone number and delivery address, if goods are ordered).

2.2. Payments are made using the Paysera payment system, which ensures secure payments with payment cards or online banks.

2.3. The order is considered confirmed when the payment is made and the client receives an e-mail confirmation of the purchase..

2.4. After payment, the customer automatically receives an invoice to the specified e-mail address. For legal entities, the invoice includes company details, if they were specified at the time of order.

2.5. If digital products are purchasedthey are sent to the email address provided by the customer, and the download link is available 24 hours after payment.
If physical goods are purchased, they will be delivered according to the selected delivery method.

2.6. The customer is responsible for providing correct data. SIA “Labi speciālisti” is not responsible for non-receipt of the order if incorrect data is provided.

3. Delivery methods and conditions

3.1. Physical goods are delivered by:

• Latvijas Pasts parcel lockers,;
• courier to the specified address,
• or can be received at the office – Rīga, Mellužu iela 17, LV-1067.

3.2. Delivery costs are calculated automatically during the purchase process.

3.3. Digital products are sent electronically to the specified e-mail address after payment is received.

3.4. If technical problems arise with the download or delivery of files, the client can contact the company by writing to birojs@labispecialisti.lv.

4. Right of withdrawal (for natural persons)

4.1. In accordance with the Consumer Rights Protection Law, a natural person has the right to withdraw from a purchase within 14 days from the date of receipt of the goods.

4.2. To exercise the right of withdrawal, the customer writes to birojs@labispecialisti.lv, indicating:

• name, surname, e-mail address;
• order number and date;
• reason for return (optional).

4.3. After receiving the application, the company ill respond with further action within 5 business days.

4.4. The returned product must be:

• in its original packaging;
• unused and undamaged;
• with all components and documents.

4.5. The customer bears the return costs unless the product is damaged or delivered incorrectly.

5. Limitations on the right of withdrawal

The right of withdrawal does not apply to:

• digital productsthat have already been shipped and downloaded;
• legal entities (companies);
• goodshat are damaged due to the customer's fault;
• ordersthat are fulfilled upon individual request or tailored to a specific customer.

6. Refund procedure

6.1. If the return is approved, the money will be refunded within 14 daysusing the same payment method as the original payment.

6.2. The Company reserves the right to withhold the refund until the product has actually been received and inspected.

7. Responsibility

7.1. “Labi speciālisti” Ltd. does not assume liability for losses incurred due to the provision of incorrect information, incorrect use of documents or actions of third parties.

7.2. The company is not liable for delays in delivery if they occur independently of the company's actions.

8. Dispute resolution

8.1. All disputes arising from the application of these rules shall be resolved through negotiations.

8.2. If no agreement is reached, the dispute shall be considered in the court of the Republic of Latvia.

8.3. Natural persons (consumers) have the right to contact the Consumer Rights Protection Centre (PTAC) or use the EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr.

9. Entry into force of the Rules

9.1. These Rules shall enter into force on the date of their publication on the website and shall be valid until the adoption of a new version.

9.2. “Labi speciālisti” Ltd. reserves the right to change the Rules at any time by publishing a new version on the website.

Approved: SIA “Labi speciālisti” internal procedure
Riga, November 12, 2025